I am always amazed when I hear a manager ask that question "has your costomer driven the vehicle", in the middle of negotiations, and the salesperson bows their head. And without saying a word I know it is going to be a hard road to the sale.
I was afraid to deliver a vehicle with out a demo ride, sometimes twice.
We have all heard the customers reasons for not driving:
- I drove one up the street..
- They are all the same, just need a price on this one...
- Just want the one in the paper...
- I have the same thing now, just getting a newer model..
- Its for my wife...
What do you say?
How do you get them to drive a vehicle?
Here is what I used in the past.
(always check with your managers before you use a new close).
Remember timing is everything..(no reason to make it difficult, find a close that works for you)
Say:"I understand":
- "You drove one up the street let's verify that this vehicle has the equipment you requested".
- "They are all built the same let's verify that this vehicle has the equipment you requested".
- "You want the one in the paper let's verify that this vehicle has the equipment you requested".
- "You have the same thing now let's verify that this vehicle has the equipment you requested".
- "It's for your wife let's verify that this vehicle has the equipment you requested".
You need to get them in the car every time..
No comments:
Post a Comment