Yesterday we discussed the words you say as 7% of communications. Today we will discuss the Tone in which you say the words. It's always easy to say something, but if you want to be heard there is more to it.
Has anyone ever told you "I can't believe that you said that", not so much what you said "but how you said it".
That is the tone. Tone could be inflection, or tag lines. So next time your trying to be heard think about how your saying the words that are coming out of your mouth. So between the 7% words, and 38% tone, now almost half of the people can really hear what your trying to say.
To make it over the top, check in tomorrow to find out what is most important!
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