Real Expectations

How good are you at setting expectations?

How much stress to you encounter when something does not happen as you desire?

When you take your car to get the oil changed are you more upset with the time they say it takes or the time it actually takes?

I talk to Service Advisors and constantly hear how much stress they have because the vehicle takes longer than promised to complete.

That is funny, he is the one that set the expectations with the customer.

Always keep this in mind set real expectations.

Customers' first priority is to not bring the vehicle back to complete the repair.

Set good expectations, it will change the outcome.  Customer satisfaction will improve and you will have a better day.

Over time it will help you maintain that

Great Attitude!