Two Types of Questions

  Let's just venture down this road for a few minutes. Have you ever wondered how to ask effective questions? How do you get the information you really want from a friend, co-worker or customer?
  There are generally two types of questions that would be Open Ended and Closed Ended Questions.
Closed Ended Questions generally have a one word response such as Yes/No questions. They can be very direct, and most of the time are easy to answer.
  However Open Ended Questions are the lifeblood of a great salesperson. One question could hold the key to the sale answering many questions with one answer. Let's look at an example in the car business. A great Open Ended Question would be "Mr Customer, what is the payment on your current vehicle? What ever the answer it will give me a great deal of useful information. Let's say the customer says he is currently paying $350 per month. So what do I get from that:

• I know a bank loaned him money.
• I know what kind of payment he is comfortable with.
• I have and idea of the price range of the new vehicle.

  So some very important information as you can see.

How can you apply that to your job?