Which Wing on an Airplane is most Important (2 of 3)

Engaged employees
      Most organizations are still struggling with this challenge -70% of U.S. employees are not engaged at work, as measured by various surveys of employee engagement. These surveys also have clearly proven that a more engaged employee is also a more poductive employee. The research proved that a more engaged employee is also a more profitable employee and a more customer-focused employee,a more motivated and safer employee and an employee who is more likely to withstand temptations to jump ship.
      Many of us have long suspected this connection' between an employee's level of engagement and the level and quality of his or her performance. This research laid that matter to rest. Engaged employees reject intimidation and manipulation, and want to be recognized as an important integral part in these changing high flying times. We must get them involved and make them a part of the design and planning for the growth of the dealership. This way they have a sense of ownership of the plan instead of just being told what to do. We want our employees coming to work with their hearts and not just their hands. When they love coming to work it no longer is work, it becomes their passion for success.

Taken from 18 Dealer May 2012 Dealer-magazine.com