Every Job is a Necessity

So you want to motivate your staff, how do you do that? It starts at the top with acknowledging that their role is important to the team. As the leader let them know that every position is important at every level. The Janitor, Lot Porter, Cashier, Adviser they all have a key role in our success. If they fail at their role it affects everyone and we all fail in the customer's eyes.

*Help them understand that they are a necessity. The bottom line is that if they were not needed we would not employ them. The position would not be available. Remember to have quality we must first meet the customer's basic needs. We need each employee to do that.

Ask them how our business would run if they were not there. Could we give level of quality treatment to each customer that we desire? They need to know just how important their role is to the customer.